Warranty info can be a real hotbed of legal mumbo, so this ones real simple:
Steel Stooge framesets carry a warranty of two years to the original purchaser, so if something goes wrong, please get in touch. The damaged frame will either be repaired or replaced, this will depend on the nature of the damage, but i make it my priority to do the right thing for the customer. The warranty doesn’t cover damage caused by accidents and crashes, or indeed, hucking your Stooge off 15 foot drops, it’s not designed for this kind of stuff. Should you experience a problem after two years of ownership please do get in touch, if the frame is repairable then i am happy to facilitate this at cost price. For all warranty issues the cost of returning the frame to Stooge is to be covered by the customer, Stooge will pay for the return carriage.
SEATPOST INSERTION – This bit’s important. The MK series of frames require a mimimum seatpost insertion of 150mm. The Scrambler, Dirtbomb, Rambler and all non MK series frames require a minimum insertion of 100mm. Ignore what it says on the actual seatpost, that’s there to protect the post not the frame. Failure to observe the above can cause damage to the seat tube junction that will not be covered by warranty.
The paintwork and finish on the steel frames carries a warranty of one year but excludes scratches, dings and rust caused by the aforementioned, this kind of damage is considered normal and cannot be warrantied against. Mountain biking is a dirty business and steel frames need love, especially in cold, wet climates. A little bit of love goes a long way – remove the seatpost occasionally and regrease, oil the gusset on the downtube, remove the ebb and regrease periodically.
Titanium Stooge frames carry a warranty of five years to the original purchaser. The frame will be returned to the framebuilder for repair of replacement at their discretion, but in most cases a flawless repair will be executed.
Stooge Moto bars and all other components carry a warranty of one year to the original purchaser against defects or damage caused by regular MTB riding. It’s worth mentioning that most handlebar manufacturers specify that an alloy handlebar has a safe fatigue life of two years before it should be replaced for safety reasons, and the manufacturer of the Moto Bar supports this view. Of course, a lot of us use our bars for a lot longer than this, but if you ride your bike good and hard on a very regular basis then it s a safe bet you should consider replacing your handlebars on a two yearly basis.
Off road cycling puts a lot of stress on bicycles and their components, and while every effort has been made to design and build a frameset that will lead a good, long life, it’s a sad fact that everything has a finite life cycle. Steel will last a damn site longer than alloy, especially if you look after it with regular cleaning and rustproofing and a smooth riding style, but all metals weaken through fatigue over time and this is something that all riders should be aware of, no matter the steed.
If you feel you have a warranty claim contact me via e-mail in the first instance via the the contact page andi’ll get right back to you.